How can I contact you with questions?
For information about products, general inquiries, or a question about your order, please email email@example.com
For assistance returning an item, please email firstname.lastname@example.org
For collaborations and marketing, please email email@example.com
Why am I not receiving Dwell and Slumber's emails?
If you’ve joined our email list but aren’t receiving emails, or if you’re simply having trouble
reaching us, we’re so sorry. Your email provider may be accidentally marking the messages as spam,
which can be prevented by adjusting your email settings.
If that’s not the issue, email us at firstname.lastname@example.org and we’ll be happy to help you troubleshoot!
How do I subscribe to your newsletter or change my email preferences?
If you’d like to join our mailing list, please subscribe through the footer on any page.
No longer want to receive our emails? Safely unsubscribe via the link in any recent email.
Where are your products made?
Our products are ethically made in the USA.
What's the difference between your Classic Caftan and your Cocoon Caftan?
While both dresses are flowy V-neck caftans that are nursing-friendly, bump-friendly, and made with buttery soft fabric, there are a few differences! Our Classic Caftan features 3/4 length sleeves, a snap button closure, two pockets hidden in the seams, and an A-line silhouette. Our Cocoon Caftan has short sleeves, a snap button or zipper closure, two front pockets, and a V-line silhouette. Both styles are transitional for all seasons and available in unique colors and patterns.
Will you restock a sold out item?
Our collections are carefully hand-selected and we offer unique prints and patterns with limited availability. If you like a particular style - grab it! We cannot guarantee that we can restock styles that sell out. You can subscribe to be notified if a style you are interested in gets restocked — simply submit your email address to the email list. If the item comes back, we’ll send
a one-time email notifying you that it’s back in stock. Please note that this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you’ll receive it!
What makes your dresses unique?
Our loose silhouette lounge gowns are comfortable, flattering, and functional for both smaller and larger curves. Combining practicality and style, our dresses are loved by: fashionistas, new mamas, travelers, hipsters, nursing mothers, beach-goers, busy moms, and laid-back stylists alike.
Our dresses are also a wardrobe staple because they're 100% pregnancy-friendly and nursing-friendly. Many mamas find that our gowns are perfect for baby delivery in the hospital or at home.
Can you tell me more about your fabric?
All of our fabrics are deliciously lightweight with just the right amount of softness and stretch. We offer exclusive fabrics that are comfortable, modest, and stylish.
Each component of your dress has been finished by hand with intentional care and authentic design. Due to the handcrafted nature of our products, every item is intrinsically unique and some variations may occur.
How do I care for my dress?
Due to the handcrafted nature of our products and the delicate properties of fine jersey knit, we recommend taking particularly special care of your dress. Following wash instructions carefully will help keep your item looking new for longer and will extend the life of your garment. Machine or hand wash cold, separately. Gentle cycle. Fasten snap buttons and zippers to avoid pilling and abrasion. Do not bleach. Lay flat or hang to dry. Warm iron or steam as needed.
Will your dresses fit me?
Our one size fits smaller and larger curves. Fits sizes XS-XL (2-14). Our loose silhouette gowns are made with roomy stretch jersey fabric designed to flatter both maternity and non-maternity sizes.
What are your shipping costs?
We offer flat rate shipping for domestic orders for $6.00. So whether you buy one item or ten, you pay the same low price. Packages usually arrive within 1-3 business days for both USPS First Class (packages under 1 pound) and USPS Priority Mail (packages over 1 pound).
When will my order ship and how long will it take for it to arrive?
All domestic orders ship via USPS within two business days. Please allow up to 7 business days for your order to be shipped during restocks, launches, holidays and promotions due to the high volume of orders we experience. You will receive a shipping notification with your tracking number when your shipping label is printed, however please allow up to 24 hours for your tracking number to update. Your order should arrive within 2-5 business days after you receive your shipping confirmation email.
Do you offer local pickup?
We currently do not offer local pickup. We apologize for any inconvenience.
Do you ship internationally?
Yes! International orders ship via USPS First Class International Mail. Orders will take around 2-4 weeks to arrive depending on your location and customs procedures. Please note, you are responsible for any customs fees.
Can I apply a promo code after I place an order (or combine two at once)?
We are unable to apply promotional codes to orders after they have been placed. At this time,
our system only accepts one code for each order and will default to the last code entered.
How do I return an item?
If you would like to initiate a return, please submit your return request through our Returns Center by entering your order number and the email address associated with your order.
A return shipping label and instructions will be emailed to you after you complete the request.
Damaged, defective, sale items and orders over 30 days are not eligible to be processed through the Returns Center. Please contact us at email@example.com for assistance.
What is your return policy?
We will gladly refund any new, unworn items within 30 days of purchase date for store credit or a refund. Items purchased at a discount are FINAL SALE and are not eligible for a return. Please note that we inspect all returns and we are unable to issue refunds on dresses that show signs of wear. Returns with odors, stains, food residue or otherwise received as damaged by the customer are not eligible for refund and will be returned to sender.
Items returned to us without a return authorization, or without a name and order number enclosed may be returned to sender. Your item(s) must be received by our warehouse within 30 days of the date your order was placed or your item(s) will be returned to sender. Your refund will be issued in the original payment method. Please allow 14 business days for your return to be processed and your refund to be issued. Original shipping costs are not refundable. Customer is responsible for return shipping costs when requesting a refund. Customer is eligible for a complimentary return label when requesting store credit.
Can I expedite shipping of my order?
We do not offer expedited shipping at this time; we apologize for any inconvenience this may cause.
Can I return an item after the 30-day return window?
At this time, we cannot accept returns or process refunds outside of our 30-day return window. Returns that are received outside of our return window will be returned to sender.
When will I be refunded for my return?
We will process your refund within 14 business days from the date we receive your return.
Depending on your card policy, allow up to 10 business days for the refund to appear in your account.